So on the 20th May a friend of mine takes to FB to put on blast our 'favourite' skybox company: My friend had previously lost a mobile phone via their service without being compensated. Of course, the replies to his post by other cited other negative experiences. Of course, I had to chime in posting the link to the thread about them. This morning they just replied to everyone who commented on my friend's post. The reply to my comment was this: Three years later they still making the same basic mistakes. Amused I am.