Flow broadband is one of the most frustrating experiences I've had in recent times with internet. To start with, they upgraded everyones package a while back but it feels as though its actually been downgraded... 10mbps feels slower than 5mbps. Youtube videos don't even stream properly. I have to watch videos in 360 and 480p for them to stream smoothly on a 10mbps connection. HD video causes all sorts of buffering slow downs and other challenges like my iDevices automatically switching themselves to 240p video . This has never happened prior to that "upgrade" and no matter how many times I restart my modem or factory reset my router it makes absolutely no difference. Download speeds at night were once at their peak. Now its a hit or miss whether I'll actually see my real speeds and often times I find my speed drastically cutting down on itself even while downloading from fast websites which bandwidth has never been a problem. It is an absolute nightmare to use Flows internet. Even my Androids tell me the connection is unstable. Calls to Flow customer service in the past have mainly proved helpful but the waiting time and compensation for loss of time is nonexistent. Instead of actually receiving help, there is the presence of this stupid and call minute wasting music which buys them time for their lack of service. Frequently I experience disconnections where I must reset the power to both of my internet provisioning devices. I'm fed up of not being able to sit down after a long day and quietly browse the web as web pages can sometimes take up to 5 minutes to load properly or don't even load after some time. Its up to me to refresh the page and hope it loads. On top of that, my friends have explained to me that they suffer with intolerable "lag" once 6pm hits and they can no longer enjoy their internet since it becomes far too slow and unstable. Further it doesnt help that flow decided to switch to IPV6 and do so in a sneaky manner without even telling their customers. These are very crucial decisions that affect peoples networking activities since not everyone just browses the web casually. Some of us depend on IP Cameras and Servers and in silently switching without telling people Flow has shown disregard for their customers. I'm unsure as to when the day will come when we will actually get what we pay for as it seems to me that they are playing cheap and refuse to acknowledge the problems that consumers face with their rubbish quality internet services. I'm at a breaking point but there's nothing else that's worth it as far as I can see for the price.